Refund and Return Policy

Thank you for shopping at MA Fitness Nova®. We strive to ensure your complete satisfaction with our products. Please read our refund and return policy carefully.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.
  • The return request must be initiated within 30 days of the delivery date.
  • You must provide proof of purchase, such as an order number or receipt.

Certain items are not eligible for return, including:

  • Items marked as non-returnable.
  • Personalized or customized items.
  • Items that have been used or altered.
  • Downloadable software products.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your Company Email Address] to request a return authorization.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our customer support team will review your request and provide you with a return authorization number (RMA) and instructions for returning the item(s).

3. Return Shipping

You are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received the wrong item or the item is defective). We recommend using a trackable shipping method and insuring the package for the full value of the item(s) being returned. We are not responsible for lost or damaged returns.

4. Inspection and Processing

Once we receive your return, we will inspect the item(s) to ensure they meet the eligibility criteria outlined in Section 1. If the return is approved, we will process your refund within 7-10 business days.

5. Refund Options

We offer the following refund options:

  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
  • Store Credit: You may choose to receive store credit instead of a refund to your original payment method.

6. Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team at [Your Company Email Address] within 7 days of delivery. We will provide instructions for returning the item and will either replace the item or issue a full refund, including shipping costs.

8. Non-Returnable Items

The following items are non-returnable:

  • Items marked as non-returnable.
  • Personalized or customized items.
  • Items that have been used or altered.
  • Downloadable software products.

9. Contact Us

If you have any questions about our refund and return policy, please contact us at: [Your Company Email Address]

MA Fitness Nova®
[Your Company Address]